How we can help?

We help our customers and partner consulting companies with complete end to end consulting, implementation, configuration, development and administration of enterprise level CRM and ERP solutions.

We can support you on your next project for:

Customer Relationship Management

Salesforce (Sales, Service, Community and Marketing)

Microsoft Dynamics CRM and Dynamics 365

SAP CRM

Oracle Sales Cloud

Enterprise Resource Planning

Microsoft Dynamics AX

Microsoft Dynamics NAV

Microsoft Dynamics GP

Microsoft Dynamics 365

SAP Business by Design

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Statistics

44

CRM Implementations

14

ERP Implementations

54

Custom Modules

Capabilities

Consultancy

Our team of functional consultants and business analysts can help you with a complete requirements audit including requirement gathering activities with your key stakeholders and understanding your business processes. Based on this we will consult you on the most optimum solution weather it be off the shelf or a customized solution that meet your company’s needs. We help you select the right vendor and help with licensing.

Managed Teams

If your scope of work is more on-going then a managed team might be the best engagement model. Our managed teams of functional consultants, business analysts, developers, project managers and systems administrators can work as your own CRM or ERP team extending your internal capacities to manage the systems and ensure maximum uptime and on-going upgradation as needed.

Administration

We will support you with solution and server administration to ensure everything runs smooth. We provide 24/7 on call assistance for any issues that might come up and can have an expert look at it provide a solution and get the system working again. We will also assist you with cloud and database management and administration that might be supporting your CRM or ERP.

Training & Learning

No solution is able to bring positive ROI if the users do not embrace the change that it creates. In order to help your team adapt to the new solution we provide intensive training and knowledge transfer sessions that familiarize them with the systems and helps them make the most of it. Our trainings are backed up by valuable documentation and video presentations that the users can revisit at a later stage as needed.

Custom Development

Our technical consultants can provide customization into the solutions so they can match to your business processes and challenges 1:1. We can develop plugins/modules that enhance the experience of your selected solution as per your needs. We also work on building connectivity with other systems being used by your team so that all data is updated and synced in your ERP or CRM real time.

Configuration and Implementation

Based on your business processes and requirements our functional consultants will help setup and configure your solution including needed adjustments to match with your internal processes. We can also migrate data from your old systems to the new solution and perform any further data management services needed. The idea is to configure the solution using it’s off the shelf functionality.

Complimenting Services

Project Management

We provide complete project management for the projects we undertake. Our PMO comprises of experienced and skilled project managers who understand how to bring projects to a conclusion staying within budgets and timelines. Our internal processes are based on Agile project management using the SCRUM methodology. If needed we can also adapt to our client’s internal project management processes and deliver projects using tools that our client’s teams are comfortable with.

Testing and Quality Assurance

Our team of testers and quality assurance professionals can provide complete testing solutions using automated and manual testing procedures. We do level 1,2,3 QA and also performance stress testing. We usually run tests using Selenium and IBM Performance Tester. Our QA experts can develop detailed test cases and provide a complete overview of how a solution would perform in different scenarios.

UI/Web Designing

To complement our technical services we also have a team of web and graphic designers who can design compelling user interfaces for your projects. We create designs that enhance the user experience and improve the overall usability of the website or application and making it intuitive. We can also support you with regular digital collateral designing like banners and other design elements.